Refund Policy

Last updated: June 2026

This Refund Policy applies to all subscriptions purchased through Elokwe, operated by Kateryna Laksha, doing business as Elokwe.

1. Free Trial

Elokwe offers a 10-day free trial for all new accounts. No payment is required during the trial period. We encourage you to fully evaluate the Service before subscribing.

2. Subscription Cancellation

You may cancel your subscription at any time. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for the next billing cycle
• No partial refunds are issued for unused time within a billing period

3. Refund Eligibility

We offer refunds in the following circumstances:

• 7-day money-back guarantee — if you are not satisfied with your subscription, you may request a full refund within 7 days of your first payment
• Technical issues — if a verified technical issue prevented you from using the Service and we were unable to resolve it
• Duplicate charges — if you were charged more than once for the same subscription period

4. Non-Refundable Situations

Refunds will not be issued for:

• Requests made more than 7 days after the initial payment
• Change of mind after the 7-day period
• Partial months or unused time within a billing period
• Accounts that have violated our Terms of Service

5. How to Request a Refund

To request a refund, please contact us at hello@elokwe.com with:

• Your account email address
• The reason for your refund request
• Your payment receipt or transaction ID

We will process your request within 5 business days. Approved refunds will be returned to your original payment method.

6. Contact Us

If you have questions about this Refund Policy, please contact us at hello@elokwe.com.